Postage & Shipping
For Christmas please note our last guaranteed delivery order date is 22th December
Mainland UK is free shipping. We send all our items Royal Mail Special delivery, guaranteed signed for next day delivery by 1pm. Each item has a slightly different turn around time depending on stock and availability. This information should be in each item’s description please contact us if you have any questions.
For overseas shipping prices will vary in accordance with weight and destination. We will inform you of the cost prior to shipping. We endeavour to keep the postage cost as low as possible.
Please be aware of any current postal strikes. If an order is taken after 4pm on Friday please be aware this item will be posted on Monday.
Should your order be urgent please contact us to check availability before placing your order email email@example.com or call 07941136041(please leave a message)
All pieces of Jewellery comes in a high-end presentation box or pouch. Perfect for a gift & for storing the jewellery.
It’s worth mentioning that we recycle all packaging where ever possible. So please be aware that your parcel may contain re-used boxes and packaging, but still done in a high-quality way. This avoids waste and is kinder to the environment.
Returns & Exchanges
We wish our customers to be totally happy with their purchase. UK law states that you are entitled to a ‘cooling off’ period after placing your order. If you wish to return your order please email firstname.lastname@example.org or call 07941136041 to arrange the return & refund please note refunds excludes any postal charges. We have a 30 days returns policy. The items should be well packed to avoid any damage, we require the items to be returned in perfect condition for a full retuned. A proof of posting should be obtained, please keep the Proof of Posting or Recorded delivery slip, this will cover you if the parcel is lost in the postal system. Once we have confirmed that we have received the package a refund will be made. We cannot be held liable for any package that is not received where no Proof of Posting was not obtained. The cost & safe return of the goods is the responsibility of the customer.
Special orders and Commissions
We would be excited to make special pieces of jewellery for you. Bring your ideas to life and feel special every day. Let Maree London be your personal Jeweller.
There is no minimum order level.
We accept Paypal, Credit Card, Debit Card payments via a secure server which encrypts the information before sending across the Internet. Please note that all transactions will be carried out in Sterling.
The goods will not be delivered until the customer’s funds have been paid and cleared in full.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Your information provided to me during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.
Overseas Customers (Outside the UK)
We welcome orders from overseas. Postage from outside the UK times will vary, please contact us if you have any questions. Also, buyers are responsible for any duties payable.
European and Worldwide orders cannot be sent without insurance. Payment must be made in Sterling. International purchases may incur Import fees or charges, depending on the laws applicable in the purchasers country. Any charges relating to import taxes or Customs duties or Customs clearance fees are the responsibility of the buyer.
This will be based on the overall weight of your order.
Return / Refund Policy
Postage charges will be based on the weight of the parcel and will vary; I will charge an extra amount to cover overseas shipping.