Frequently Asked Questions
How do I contact Maree London
There are a number of ways to contact us. You can email directly email@example.com, call 07941136031 or reach us via the website, information situated on the contact us pages
Do I need to set up an account to shop
No, you are able to shop as a guest. Although there are huge advantages to setting up an account with us such as, first to hear about superb offers, updates of new designs and collections. Quicker check out and so much more!
Can I amend or change my purchase once it has been placed
Unless otherwise stated, items are dispatched within 24 hours. Contact us as soon as possible and we will always strive to accommodate your change of purchase.
Has Maree London got a physical store
We have a studio situated in Greenwich. Consultation by appointment only.
What is vermeil
Pronounced “ver-may,” this material is a combination of silver and gold. The gold portion must be about ten karats, however, depending on the thickness of the piece for which it is being used, it can be as much as 14, 18 or 24 karats. To the naked eye, it looks just like pure gold but is often less expensive and can be shined up to a gloss, or left to tarnish for a more vintage look.
Some might wonder then, what the difference is between vermeil and gold-plated or gold-filled. With gold-plated, there is a base metal of steel or brass which is then dipped in gold to create a thin layer. The gold is known to wear off eventually. Anyone who is allergic to the base metal may experience a skin reaction, such as a black rubbing or rash if they are allergic to the metal underneath. Gold-filled is actually better quality than gold-plated. The base metal is still brass or copper, but the outside of the piece bonds with sheets of gold, usually 14 karats. The sheets of 14 karats will not peel off and offer a less expensive alternative to solid 14 karat gold.
With vermeil jewellery, the base metal used has to be sterling silver, which is a precious metal and much better for those who have skin allergies to other base metals. The silver is then gold-plated, but with a thicker coating, often as much as 50% thicker than a traditional gold-plated piece. While less expensive than solid gold jewellery, using this technique is still more expensive than either gold-plated or gold-filled, as the price of gold and sterling silver brings the cost up.
Since the finish can tarnish, the best way to protect it is with a soft cloth. It is best not to treat the finish with chemicals as the gold is removable and should be stored in an airtight container. All of our jewellery is made with silver and 24 karats gold layer made to a high quality.
What countries do we ship to
We ship worldwide. We use the best in the world Royal Mail. Each item shipped is a luxury item therefore we only ship special delivery which is tracked. UK orders are guaranteed by 1pm the next working day Monday to Friday. We also offer additional special week day deliveries before 9am or Saturday deliveries before 9am & before 1pm these come with an additional cost. Worldwide shipping is also tracked & signed for, please allow a week for shipping. All shipping UK & worldwide will be calculated at checkout depending on the country and how many items are in your basket.
Is my package insured, tracked.
Yes, all packages are sent via Royal Mail Special Delivery. Every item is Tracked in the UK & worldwide signed for on delivery.
Why do we only ship Special Delivery
Due to the high value of your purchase, 'Special Delivery' offers the appropriate insurance cover, giving you peace of mind your beautiful piece of jewellery is safe.
How do I purchase a gift card
Gift cards can be purchased in the same way as a product. Select the amount you require from the drop-down box and proceed to check out. If you have any difficulty contact us and we'll be happy to arrange this for you.
Can I exchange or refund my purchase
Yes, all items can be exchanged within 30 days of purchase. We want you to be happy with your jewellery.
Will I be refunded the full price of my purchase.
A full refund will be offered with the exclusion of the postage cost.
How do returns work?
We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, pleae contact us at firstname.lastname@example.org informing us of your order number, items you wish to return and reason for return. Once your return is accepted, we’ll send you returns instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We have a high standard here at Maree London so we hope this will never happen, but just in case!
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How do arrange a consultation with designer Maria.
To arrange a free consultation with our designer, please contact today by using the contact form or by phone +44 (0)7941 136041
How many free consultations will I be allotted.
Initially one consultation will be offered unless you are commissioning a Bespoke Engagement Ring or your design is more complex and more meetings are needed. If you are unable to pop into the studio, we can arrange to come to you or alternatively most things can be done via email or zoom/google meetings/skype.
Is the consultation free
Yes! You will be entitled to a free 30 minute consultation with Maria an award winning designer to discuss your ideas.
What if I have a jewellery design idea I would like created.
Maria can help, chat through your ideas and offer professional design ideas giving you an estimate of the cost of works. Please read through the customisation page
What if I have some old jewellery I want to revamp
Maria loves to breathe new life into old pieces of jewellery if it's an heirloom piece or piece you love but never wear! It's time to love that piece again!
Does Maree London restore broken jewellery
Yes Maria can assist you in restoring broken Jewellery. Please contact by email with photos of the item so Maria can see the problem or use the contact form in the repair page.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.