Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@mareelondon.com informing us of your order number, items you wish to return and reason for return. Once your return is accepted, we’ll send you returns instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@mareelondon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We have a high standard here at Maree London so we hope this will never happen, but just in case!

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Information on Refunds

All returns will be inspected upon receipt of the package, if the item/s are found to be in perfect condition and arrive within the 30 day return period we are happy to credit for the cost of the goods back to your original payment method minus any delivery charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Goods found to be damaged due to customer negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable. All other returned items will receive a full refund, provided that all requirements are met. Return shipping costs are the responsibility of the customer.

We recommend return items via a trackable delivery service (Local courier, Royal Mail, FedEx, UPS). Include paperwork with your original order number. We recommend that you insure the package for the full amount of the item/s plus shipping charges. Internationally posting, it is best to avoid writing “jewellery”, “diamonds” or other luxury-related words anywhere on the package, therefore we suggest you write “fashion accessories”. All orders returned must be received by Maree London on or before the 30th day from purchase.

Any return shipment lost in transit is the responsibility of the customer Maree London is not responsible for items lost or damaged during transit. This is why we recommend trackable service.